Business Terms for Venues and Chains

1. Platform provider

RezervaMasa is provided by "Elite Dev" SRL, fiscal code: 1023600033840, legal address: mun. Chișinău, or. Chișinău, str. Dacia bd., 50, ap. 41. These terms apply to venues, chains, legal entities, entrepreneurs, administrators, and staff who are granted access to app.rezervamasa.md or related tools.

2. Service scope

RezervaMasa provides a hosted SaaS platform for online table booking, floor and table management, waitlists, hostess workflows, notifications, venue pages, interactive menu, photo menu, feedback, delivery/takeaway orders, and analytics. The exact feature set depends on the plan, configuration, module availability, technical status, and commercial arrangements.

3. Commercial documents

Pricing, access period, number of venues, feature package, payment terms, trial/promo periods, custom work, and additional services may be defined by invoice, offer, onboarding brief, correspondence, tariff, or a separate written agreement. If a signed agreement conflicts with this public page, the signed agreement prevails for that conflict.

4. Venue public data

The venue is responsible for the accuracy, legality, and timely update of public data: name, address, phone, email, social links, maps, opening hours, photos, description, booking rules, cancellation policy, delivery zones, minimum order, prices, menu, allergens, ingredients, weight, calories, availability, and promotions. By providing photos, logos, texts, menus, trademarks, or other materials, the venue confirms that it has the rights required to publish them on RezervaMasa.

5. Bookings and guest service

The venue is responsible for actual table availability, floor plan accuracy, seating allocation, booking confirmation or cancellation, guest communication, no-show rules, deposits, on-site service, and dispute resolution. RezervaMasa provides a technical tool and is not responsible for staff operational decisions, restaurant service quality, kitchen delays, refusal of service, or errors entered by the venue.

6. Interactive menu, allergens, and orders

If the venue uses the interactive menu, it must keep categories, items, prices, photos, availability, allergens, ingredients, weight, preparation time, delivery/takeaway rules, delivery price, and payment terms up to date. The venue is responsible for product conformity, allergen information, food risks, alcohol information, age restrictions, and any other mandatory information. Delivery/takeaway orders are fulfilled by the venue. RezervaMasa transmits the order and technical data but is not the food seller or courier unless a separate agreement expressly states otherwise.

7. Staff access and security

The client is responsible for assigning roles, removing former employees, and protecting logins, Telegram notifications, devices, passwords, and admin access. Access must not be shared with unauthorized people. Guest data must not be exported without a legal basis or used for spam, unlawful marketing, or actions that violate guest rights.

8. Personal data and party roles

For guest data received for booking, service, order fulfilment, and communication, the venue usually determines the operational purposes. RezervaMasa acts as platform provider and may process data for hosting, security, notifications, support, analytics, and maintenance. The client must have a lawful basis for data entered, imported, exported, or used through the platform, comply with personal data law, limit staff access, and respond to lawful guest requests where they relate to restaurant service.

9. Third-party integrations

Telegram, SMS, email, push, maps, Geoapify, Cloudflare Turnstile, analytics, payment/terminal providers, hosting, and other integrations may depend on third-party services. RezervaMasa does not guarantee continuous external service operation, instant notification delivery, or absence of delays, API changes, blocks, rate limits, or outages.

10. Billing, payment, and taxes

The client must pay agreed paid services on time and provide correct billing details. Each party is responsible for its own taxes, accounting documents, fiscal obligations, and consumer-facing obligations unless a separate agreement states otherwise.

11. Acceptable use

The client must not use RezervaMasa for unlawful activity, violation of guest rights, unlawful messaging, harmful content, limit bypassing, infrastructure interference, scraping, reverse engineering, or access to other clients data. If we suspect a violation, RezervaMasa may limit functions, disable integrations, block an account, or request additional confirmations.

12. Availability and product development

RezervaMasa is an evolving hosted platform. We may change interfaces, functions, modules, APIs, Telegram bots, webhooks, design, technical requirements, and the availability of specific options. Unless a separate agreement sets an SLA, these public terms do not guarantee uninterrupted availability, custom development, a specific number of guests, revenue growth, or error-free operation.

13. Suspension and termination

Access may be limited or terminated for non-payment, abuse, a security incident, legal violation, violation of these terms, end of trial/promo period, rights conflict over materials, or risk to guests, venues, or the platform. After termination, data may be retained or deleted according to law, accounting, audit, security, dispute resolution, and technical backup timelines.

14. Intellectual property

RezervaMasa retains rights to the platform, code, design, interfaces, databases, workflows, documentation, brand, and technical solutions. The client retains rights to its logos, photos, menu, and materials, but grants RezervaMasa the right to use them to display the venue, operate the service, promote the connected venue, and perform the agreement.

15. Liability

To the maximum extent permitted by law, RezervaMasa is not liable for indirect losses, lost profits, lost guests, staff errors, incorrect data entered by the client, third-party outages, force majeure, food quality, delivery, consumer claims against the venue, or client operational decisions. The client must protect RezervaMasa from claims, costs, and losses arising from unlawful client content, incorrect menu information, violation of guest rights, personal data obligations, consumer obligations, or third-party rights.

16. Governing law and contact

These terms are governed by the law of the Republic of Moldova unless a signed agreement states otherwise. For onboarding, billing, agreement, data, or access deletion questions, contact us through the business form or at [email protected].